{"id":1419,"date":"2026-02-02T16:30:58","date_gmt":"2026-02-02T16:30:58","guid":{"rendered":"https:\/\/kinasisters.com\/?page_id=1419"},"modified":"2026-02-02T20:21:02","modified_gmt":"2026-02-02T20:21:02","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/kinasisters.com\/fr\/frequently-asked-questions\/","title":{"rendered":"Les questions fr\u00e9quemment pos\u00e9es"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_font=”Rubik||||||||” header_text_color=”#A0824B” header_font_size=”40px” header_font_size_tablet=”30px” header_font_size_phone=”20px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ custom_padding_last_edited=”on|desktop” _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”70px||||false|false” custom_padding_tablet=”10px||||false|false” custom_padding_phone=”10px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|off” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Roboto||||on||||” text_text_color=”#000000″ text_font_size=”22px” link_font=”Poppins|700|||||||” link_text_color=”#000000″ sticky_position=”top” sticky_offset_top=”70px” global_colors_info=”{}”]<\/p>\n

ORDERS<\/a><\/p>\n

PAYMENT<\/a><\/p>\n

SHIPPING<\/a><\/p>\n

RETURNS<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”commande” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Roboto|800|||||||” text_text_color=”#000000″ text_font_size=”30px” text_letter_spacing=”2px” text_font_size_tablet=”25px” text_font_size_phone=”25px” text_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

ORDERS<\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#2a2a2a” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#A0824B” use_icon_font_size=”on” _builder_version=”4.27.5″ toggle_level=”h2″ toggle_font=”Roboto|700|||||||” toggle_font_size=”17px” toggle_line_height=”1.6em” closed_toggle_font=”Poppins||||||||” body_font=”Roboto|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||90px|||” toggle_font_size_tablet=”” toggle_font_size_phone=”15px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”][et_pb_accordion_item title=”How can I track my order?” open=”on” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on”]<\/p>\n

Once your order is shipped, you\u2019ll receive a tracking number by email. You can use it to follow your package.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I return a product purchased during a private sale or at an event?” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on” open=”off”]<\/p>\n

Unfortunately, products bought during private sales or at events cannot be returned.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I contact KinaSisters for order questions?” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on” open=”off”]<\/p>\n

You can reach our support team at customerservice@kinasisters.com<\/a><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_id=”paiement” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Poppins|800|||||||” text_text_color=”#000000″ text_font_size=”30px” text_letter_spacing=”2px” text_font_size_tablet=”25px” text_font_size_phone=”25px” text_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

PAYMENT<\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#2a2a2a” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#A0824B” use_icon_font_size=”on” _builder_version=”4.27.5″ toggle_level=”h2″ toggle_font=”Roboto|700|||||||” toggle_font_size=”17px” toggle_line_height=”1.6em” closed_toggle_font=”Poppins||||||||” body_font=”Roboto|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||90px|||” toggle_font_size_tablet=”” toggle_font_size_phone=”15px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”][et_pb_accordion_item title=”Which payment methods are accepted?” open=”on” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on”]<\/p>\n

We accept credit\/debit cards, PayPal, Google pay and Apple pay.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do store credits and promo codes work?” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on” open=”off”]<\/p>\n

Enter your code at checkout to apply your store credit or discount automatically.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How long are store credits valid?” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on” open=”off”]<\/p>\n

Store credits are valid for 12 months from the date of issue.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do if my payment fails?” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on” open=”off”]<\/p>\n

First, check that your card details are correct and that you have sufficient funds. If the problem persists, contact our support team at customerservice@kinasisters.com<\/use><\/svg><\/span><\/a><\/strong> for assistance.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_id=”livraison” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Roboto|800|||||||” text_text_color=”#000000″ text_font_size=”30px” text_letter_spacing=”2px” text_font_size_tablet=”25px” text_font_size_phone=”25px” text_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

SHIPPING<\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#2a2a2a” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#A0824B” use_icon_font_size=”on” _builder_version=”4.27.5″ toggle_level=”h2″ toggle_font=”Roboto|700|||||||” toggle_font_size=”17px” toggle_line_height=”1.6em” closed_toggle_font=”Poppins||||||||” body_font=”Roboto|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||90px|||” hover_enabled=”0″ toggle_font_size_tablet=”” toggle_font_size_phone=”15px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Do you ship internationally?” open=”on” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on”]<\/p>\n

Yes, we ship worldwide. Shipping costs vary by country.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How long does delivery take?” _builder_version=”4.27.5″ hover_enabled=”0″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on” open=”off” sticky_enabled=”0″]<\/p>\n

Standard delivery usually takes 5-14 business days. You\u2019ll receive a tracking number once your order is shipped.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Will I have to pay taxes or customs fees?” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on” open=”off”]<\/p>\n

No, for orders shipped within Europe or the United States, there are no additional taxes or customs fees.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_id=”retours” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Poppins|800|||||||” text_text_color=”#000000″ text_font_size=”30px” text_letter_spacing=”2px” text_font_size_tablet=”25px” text_font_size_phone=”25px” text_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

RETURNS<\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#2a2a2a” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#A0824B” use_icon_font_size=”on” _builder_version=”4.27.5″ toggle_level=”h2″ toggle_font=”Roboto|700|||||||” toggle_font_size=”17px” toggle_line_height=”1.6em” closed_toggle_font=”Poppins||||||||” body_font=”Roboto|300|||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||90px|||” hover_enabled=”0″ toggle_font_size_tablet=”” toggle_font_size_phone=”15px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What is the return period?” open=”on” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on”]<\/p>\n

You can request a return within 14 days of receiving your order.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I return a product?” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on” open=”off”]<\/p>\n

Contact our support team at customerservice@kinasisters.com<\/use><\/svg><\/span><\/a> for instructions. The product must be unused and in its original packaging. Send returns to:
KinaSisters Returns<\/strong>
327 Admiral Lane, 1327D
Bronx, NY 10473, USA<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do refunds work?” _builder_version=”4.27.5″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on” open=”off”]<\/p>\n

Refunds are processed once we receive and inspect the returned product. You\u2019ll get your money back using the original payment method.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”When will I be refunded?” _builder_version=”4.27.5″ hover_enabled=”0″ box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”0px” box_shadow_color=”rgba(0,0,0,0)” global_colors_info=”{}” box_shadow_vertical__hover=”25px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”45px” box_shadow_blur__hover_enabled=”on” box_shadow_spread__hover=”-30px” box_shadow_spread__hover_enabled=”on” box_shadow_color__hover=”rgba(0,0,0,0.15)” box_shadow_color__hover_enabled=”on” open=”off” sticky_enabled=”0″]<\/p>\n

Refunds are usually processed within 5-14 business days after we receive the return.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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