{"id":11,"date":"2025-09-23T10:39:42","date_gmt":"2025-09-23T10:39:42","guid":{"rendered":"https:\/\/kinasisters.studiomoovite.fr\/?page_id=11"},"modified":"2026-01-27T15:00:31","modified_gmt":"2026-01-27T15:00:31","slug":"shipping-returns-exchanges-policy","status":"publish","type":"page","link":"https:\/\/kinasisters.com\/fr\/shipping-returns-exchanges-policy\/","title":{"rendered":"Politique de Livraison, Retours et \u00c9changes"},"content":{"rendered":"<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Conditions de livraison<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Conditions d\u2019exp\u00e9dition<\/h3>\n\n\n\n<p>Les produits command\u00e9s sur le site Kina Sisters (<a href=\"https:\/\/kinasisters.com\/fr\/\">http:\/\/www.kinasisters.com<\/a>) sont exp\u00e9di\u00e9s \u00e0 l\u2019adresse fournie par l\u2019acheteur lors de la commande, dans les pays \u00e9ligibles \u00e0 la livraison au moment de l\u2019achat.<\/p>\n\n\n\n<p>Les factures sont envoy\u00e9es par e-mail \u00e0 l\u2019adresse fournie lors de l\u2019inscription. Toute r\u00e9clamation doit respecter les conditions d\u00e9crites dans ce document.<\/p>\n\n\n\n<p>Diff\u00e9rents modes d\u2019exp\u00e9dition sont propos\u00e9s \u00e0 la caisse en fonction de la taille du colis et du lieu de livraison. Lors de la livraison, l\u2019acheteur ou le destinataire doit v\u00e9rifier l\u2019\u00e9tat du colis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1.2 Modes de livraison<\/h3>\n\n\n\n<p>Les commandes sont pr\u00e9par\u00e9es et exp\u00e9di\u00e9es avec soin dans les meilleurs d\u00e9lais apr\u00e8s validation du paiement.<br>Chaque commande fait l\u2019objet d\u2019un <strong>num\u00e9ro de suivi,<\/strong>communiqu\u00e9 par email au moment de l\u2019exp\u00e9dition, permettant au Client de suivre l\u2019acheminement de son colis.<\/p>\n\n\n\n<p>Les frais de livraison sont calcul\u00e9s en fonction de la destination et du poids du colis au moment du passage de la commande.<\/p>\n\n\n\n<p>Les modes de livraison propos\u00e9s sont les suivants :<\/p>\n\n\n\n<p><strong>La Poste \u2013 France (sans signature)<\/strong><br>La livraison s\u2019effectue directement dans la bo\u00eete aux lettres du Client.<br>Si la taille de la bo\u00eete aux lettres ne permet pas le d\u00e9p\u00f4t du colis, un avis de passage est laiss\u00e9. Le colis pourra alors \u00eatre retir\u00e9 au bureau de poste indiqu\u00e9, dans un d\u00e9lai <strong>de 10 \u00e0 14 jours.<\/strong>.<\/p>\n\n\n\n<p><strong>Mondial Relay \u2013 France<\/strong><br>La livraison s\u2019effectue <strong>au point relais s\u00e9lectionn\u00e9 par le Client<\/strong> lors de la commande.<br>Le retrait du colis n\u00e9cessite la pr\u00e9sentation de l\u2019email de confirmation de livraison, d\u2019une pi\u00e8ce d\u2019identit\u00e9 et la signature du Client. Les d\u00e9lais de conservation du colis d\u00e9pendent du point relais choisi.<\/p>\n\n\n\n<p><strong>UPS<\/strong><br>En cas d\u2019absence lors de la livraison, un avis de passage est laiss\u00e9. Le colis pourra \u00eatre retir\u00e9 au point UPS indiqu\u00e9 sur l\u2019avis, dans un d\u00e9lai <strong>de 5 \u00e0 14 jours,<\/strong>selon la destination.<\/p>\n\n\n\n<p><strong>USPS \u2013 \u00c9tats-Unis<\/strong><br>Livraison \u00e0 domicile en <strong>Economy Home Delivery (2 \u00e0 5 jours ouvr\u00e9s).<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1.3 D\u00e9lais de livraison<\/h3>\n\n\n\n<p>Les commandes confirm\u00e9es du lundi au vendredi (hors jours f\u00e9ri\u00e9s) avant 13 h sont pr\u00e9par\u00e9es sous 3 jours ouvrables.<br>D\u00e9lais de livraison estim\u00e9s selon le transporteur :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>UPS International : 5 \u00e0 10 jours selon la destination<\/li>\n\n\n\n<li>La Poste : 2 jours<\/li>\n\n\n\n<li>Mondial Relay (France) : 3 jours<\/li>\n<\/ul>\n\n\n\n<p>Les commandes depuis l\u2019Europe sont exp\u00e9di\u00e9es depuis notre point en France.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1.4 Douanes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>France et \u00c9tats-Unis :<\/strong> Aucuns frais de douane.<\/li>\n\n\n\n<li><strong>Autres pays :<\/strong> Des frais de douane peuvent s\u2019appliquer selon la l\u00e9gislation locale. L\u2019acheteur est responsable du paiement de ces frais.<\/li>\n\n\n\n<li>Les territoires d\u2019outre-mer (DOM-TOM) sont consid\u00e9r\u00e9s hors UE et peuvent \u00eatre soumis \u00e0 des droits de douane.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Frais de livraison<\/h3>\n\n\n\n<p>Les frais d\u2019exp\u00e9dition d\u00e9pendent du poids du colis, du pays de livraison et du transporteur choisi. Ils sont affich\u00e9s lors du passage en caisse. Pour les pays non desservis, consultez notre liste de distributeurs pour trouver des revendeurs locaux.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Transfert des risques<\/h2>\n\n\n\n<p>La livraison est consid\u00e9r\u00e9e comme effectu\u00e9e d\u00e8s que l\u2019acheteur ou le destinataire re\u00e7oit les produits. Les risques sont transf\u00e9r\u00e9s \u00e0 ce moment-l\u00e0.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Retours et \u00e9changes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Droit de r\u00e9tractation (France et UE)<\/h3>\n\n\n\n<p>Conform\u00e9ment \u00e0 la loi fran\u00e7aise et europ\u00e9enne, les acheteurs disposent de 14 jours pour se r\u00e9tracter sans justification. Ce d\u00e9lai commence le jour o\u00f9 le dernier produit est re\u00e7u.<\/p>\n\n\n\n<p>Pour exercer ce droit, contactez-nous \u00e0 <strong>customerservice@kinasisters.com<\/strong>.<\/p>\n\n\n\n<p>Les produits doivent \u00eatre retourn\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dans leur \u00e9tat d\u2019origine, prot\u00e9g\u00e9s ou dans leur emballage d\u2019origine<\/li>\n\n\n\n<li>Avec la preuve d\u2019achat ou la facture<\/li>\n<\/ul>\n\n\n\n<p><strong>Exceptions :<\/strong> Les produits cosm\u00e9tiques ouverts, les huiles ou les articles ne pouvant \u00eatre retourn\u00e9s pour des raisons d\u2019hygi\u00e8ne ou de sant\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Droit de retour (\u00c9tats-Unis)<\/h3>\n\n\n\n<p>Les clients am\u00e9ricains disposent de 30 jours pour demander un retour, \u00e0 condition que l\u2019article soit inutilis\u00e9, non ouvert, dans son emballage d\u2019origine et accompagn\u00e9 de la preuve d\u2019achat.<\/p>\n\n\n\n<p>Contact <strong><a>customerservice@kinasisters.com<\/a><\/strong> pour initier un retour. Des instructions et une \u00e9tiquette d\u2019exp\u00e9dition seront fournies. Les retours non autoris\u00e9s ne seront pas accept\u00e9s.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.3 Produits non retournables<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produits personnalis\u00e9s ou sur commande<\/li>\n\n\n\n<li>Produits de soins personnels ouverts (cosm\u00e9tiques, huiles, maquillage)<\/li>\n\n\n\n<li>Cartes cadeaux, articles en promotion ou ventes sp\u00e9ciales<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.4 \u00c9changes<\/h3>\n\n\n\n<p>Pour \u00e9changer un produit, il est recommand\u00e9 de retourner le produit initial et de passer une nouvelle commande pour l\u2019article souhait\u00e9 une fois le retour accept\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.5 Proc\u00e9dure de retour<\/h3>\n\n\n\n<p>Avant tout retour, contactez le service client \u00e0 <strong>customerservice@kinasisters.com<\/strong>.<\/p>\n\n\n\n<p>Les frais de retour sont \u00e0 la charge de l\u2019acheteur, sauf en cas d\u2019erreur de livraison ou de produit d\u00e9fectueux. L\u2019acheteur est responsable de tout dommage survenu pendant le transport du retour.<\/p>\n\n\n\n<p><strong>Adresses de retour :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>France:<\/strong> Kina Sisters, 90 Boulevard Ney, 75018 Paris, France<\/li>\n\n\n\n<li><strong>United States:<\/strong> Kina Sisters, 327 Admiral Ln, Bronx, NY 10473-2444, USA<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.6 Anomalies \u00e0 la livraison<\/h3>\n\n\n\n<p>Tout probl\u00e8me de livraison (colis endommag\u00e9, produits cass\u00e9s, erreur de produit) doit \u00eatre signal\u00e9 <strong>dans les 3 jours<\/strong> suivant la r\u00e9ception. Fournissez photos et d\u00e9tails afin que nous puissions proposer un remboursement, un \u00e9change ou un remplacement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.7 Remboursements<\/h3>\n\n\n\n<p>Apr\u00e8s r\u00e9ception et inspection des produits retourn\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les remboursements sont effectu\u00e9s selon le mode de paiement utilis\u00e9 lors de l\u2019achat (ou un autre mode convenu)<\/li>\n\n\n\n<li><strong>France &amp; EU:<\/strong> sous 14 jours<\/li>\n\n\n\n<li><strong>US:<\/strong> sous 10 jours ouvrables apr\u00e8s acceptation du retour<\/li>\n<\/ul>\n\n\n\n<p>Les d\u00e9lais bancaires peuvent varier selon votre \u00e9tablissement.<\/p>\n\n\n\n<div style=\"height:190px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>1. Shipping Conditions 1.1 General Information Products ordered on the Kina Sisters website (www.kinasisters.com) are shipped to the address provided by the Buyer during checkout, in countries eligible for delivery at the time of purchase. Invoices are sent by email to the address provided at registration. Any claims must follow the conditions outlined in this [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"1080","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping, Returns &amp; Exchanges Policy - Kina sisters<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kinasisters.com\/fr\/shipping-returns-exchanges-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping, Returns &amp; Exchanges Policy - Kina sisters\" \/>\n<meta property=\"og:description\" content=\"1. 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