Frequently Asked Questions
ORDERS
How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email. You can use it to follow your package.
Can I return a product purchased during a private sale or at an event?
Unfortunately, products bought during private sales or at events cannot be returned.
How can I contact KinaSisters for order questions?
You can reach our support team at customerservice@kinasisters.com
PAYMENT
Which payment methods are accepted?
We accept credit/debit cards, PayPal, Google pay and Apple pay.
How do store credits and promo codes work?
Enter your code at checkout to apply your store credit or discount automatically.
How long are store credits valid?
Store credits are valid for 12 months from the date of issue.
What should I do if my payment fails?
First, check that your card details are correct and that you have sufficient funds. If the problem persists, contact our support team at customerservice@kinasisters.com for assistance.
SHIPPING
Do you ship internationally?
Yes, we ship worldwide. Shipping costs vary by country.
How long does delivery take?
Standard delivery usually takes 5-14 business days. You’ll receive a tracking number once your order is shipped.
Will I have to pay taxes or customs fees?
No, for orders shipped within Europe or the United States, there are no additional taxes or customs fees.
RETURNS
What is the return period?
You can request a return within 14 days of receiving your order.
How do I return a product?
Contact our support team at customerservice@kinasisters.com for instructions. The product must be unused and in its original packaging. Send returns to:
KinaSisters Returns
327 Admiral Lane, 1327D
Bronx, NY 10473, USA
How do refunds work?
Refunds are processed once we receive and inspect the returned product. You’ll get your money back using the original payment method.
When will I be refunded?
Refunds are usually processed within 5-14 business days after we receive the return.